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Neighbors of Kane County

Batavia United Way and Kane County 211 partner to help residents gain access to community resources

Jul 30, 2019 12:08PM ● By Hannah Ott

"211 is the number to call when you don’t know who to call." A live specialist will help Kane County residents gain access to about 14,000 community resources, during a time of need or crisis. (Source: Batavia United Way)

Kane County - 2-1-1 is a 24/7/365 information and referral hotline answered by a live specialist, ready to direct callers to over 14,000 resources in Kane County. Help is available in over 150 languages and the call is free and confidential.

Batavia United Way spearheaded this project and Kane County 211 phone service began November 1, 2018. It is funded by Kane County Schools, Kane County Government, United Way and grants from the Dunham Fund and the Community Foundation of Fox River Valley.

Batavia United Way receives quarterly analytics detailing calls and we find call volumes increasing at a steady pace. In just the 2nd quarter of 2019, over 650 people in Kane County called 211 for assistance. The top reasons for calls were rental assistance followed by at risk homelessness and mental health needs/addiction.

211 is the number to call when you don’t know who to call. This is evident in the data indicating calls for child care, animal control, burial services, sign language interpretation, parenting classes, domestic abuse and much more. 

Batavia ranked #3 in volume of calls to Kane 211 this recent quarter. They continue to raise awareness throughout the county and trust residents will find security in knowing there is someone to call any time of the day or night. No question is too small. 

For more information about 211, contact Melinda Kintz at Batavia United Way, 630-877-2780 or 211 directly.


Source: Melinda Kintz melinda@bataviaunitedway.org