Skip to main content

Neighbors of Kane County

211 Information and Referral Hotline coming soon to Kane County

Oct 01, 2018 08:00AM ● By Tim

Just like you dial 9-1-1 for emergencies, soon you will be able to call “2-1-1” in Kane County and be connected to a live specialist, any time of the day or night, to assist you with your human service and resource needs

With more than 1000 government, non-profit, and faith-based organizations providing much needed services throughout Kane County, it can be overwhelming and confusing to know who does what and exactly where to start to get help needed. 2-1-1 is a free, centralized, anonymous place to start with a specialist on hand to help sort out the options. No computer or internet is required, translation is available in over 150 languages and callers of all ages can use this service as often as needed.

94 percent of the U.S. population, including over 40 counties in Illinois, already have access to 2-1-1. This has proven to be a valuable resource for anyone looking for help, whether it’s yourself, a family member, an employee, client, or anyone who comes to you seeking assistance.

Batavia United Way has contracted with PATH, an accredited call center in Bloomington, IL, to receive calls 24/7/365.  PATH currently provides 211 service for 40 counties in Illinois, is AIRS Certified and Red Cross and Fema approved for disaster aftermath assistance.

Spearheaded by Batavia United Way, 211 has been made possible by funding and support from Kane County Schools, Kane County Government, United Way and a $20,000 grant from the Community Foundation of Fox River Valley.

The Community Foundation of the Fox River Valley is a non-profit, tax-exempt, philanthropic organization that administers individual charitable funds from which grants and scholarships are distributed to benefit the citizens of the Greater Aurora Area, the TriCities and Kendall County, Illinois.

Founded in 1948, the Foundation provides a simple and powerful approach to charitable giving. Individuals, families, businesses and organizations have the opportunity to custom design their own named funds that reflect their charitable goals and interests. Since its inception, the Community Foundation has grown to more than $90 million in assets and has awarded nearly $70 million in grants and scholarships.

 2-1-1 can offer access to the following types of resources:

Basic Human Needs: food banks, clothing, shelters, rent assistance, utility assistance.

Physical and Mental Health: crisis intervention services, support groups, counseling, drug and alcohol intervention, Medicaid and Medicare, services specific to cancer, early childhood development and more.

Employment Support: unemployment benefits, financial assistance, job training, transportation assistance, education programs.

Support for Older Americans and Persons with Disabilities: home health care, adult day care, congregate meals, Meals on Wheels, respite care, transportation, and homemaker services.

For more information, contact your local United Way or email